Refund policy

 

RETURNS & REFUNDS POLICY

SPECTRA - CRAWLING MUMMY

Seller: Monir Ibn Lafqih Makowska
Spanish Tax Identification Number (NIF): 71354436H
Website: https://www.rokumi.store
Email: spectra.mummy@use.startmail.com
Telephone: +34 631 984 589
Business and correspondence address:
Default return address:

1. OUR 90-DAY VOLUNTARY RETURN POLICY

Spectra - Crawling Mummy offers a voluntary 90-day return period for unused products purchased through our store, including discounted products.

To qualify, you must contact us within 90 calendar days after receiving the product. The product must be unused, in its original condition and original product packaging, with all supplied accessories, components and instructions.

Please provide your order number or another reasonable proof of purchase.

This voluntary policy is not a product trial. Its unused-product and original-packaging conditions do not restrict statutory cancellation rights or rights relating to faulty, damaged, incorrect or misdescribed goods.

The 90-day period does not limit the duration of any applicable legal guarantee.

2. HOW TO REQUEST A RETURN

Email spectra.mummy@use.startmail.com with your name, order number or other proof of purchase, and the product you wish to return.

We will provide return instructions and confirm the receiving address. Please contact us before shipping so we can direct your parcel correctly. The sender address printed on the original parcel may not be a return address.

For voluntary returns, send the product within 14 calendar days after receiving our return instructions. If you contacted us within the 90-day period, a delay in our response will not invalidate your request.

If we propose a different receiving address from the default return address disclosed before purchase, we will not require you to pay additional return costs resulting from that change without your agreement. The disclosed default address remains available unless an alternative is agreed.

Statutory cancellation does not depend on our approval or the issue of a return authorisation number.

Package the product securely and retain proof of dispatch. We recommend tracked shipping, but purchasing tracking or insurance is not a condition for exercising statutory rights.

3. RETURN SHIPPING COSTS

For a change-of-mind return, you are responsible for the direct cost of return shipping and suitable protective packaging, provided this responsibility was disclosed before purchase and is permitted by applicable law.

We do not offer free return shipping for voluntary change-of-mind returns. If we arrange a paid return label, we will disclose its cost and obtain your agreement before providing it.

These conditions do not apply where we are legally responsible for return or collection costs, including qualifying claims involving faulty, damaged, incorrect or misdescribed products.

We do not charge a restocking fee.

4. REFUNDS UNDER THE VOLUNTARY POLICY

After receiving your return, we will inspect it against the voluntary return conditions.

For an eligible voluntary return, we will refund the price actually paid for the returned product, including applicable taxes collected by us on that product, within 14 calendar days after receiving it.

Original delivery charges are not refundable under the voluntary return policy, except where applicable law requires otherwise. If the original delivery was free, we will not deduct an undisclosed outbound shipping charge.

Refunds will be issued to the original payment method unless you expressly agree to another method without additional cost.

If the product does not meet the voluntary return conditions, we will explain why and discuss the available options. We will not charge for reshipping it to you without your agreement. Any statutory rights you may have remain unaffected.

Your bank or payment provider may require additional time to display a refund after we issue it. Please contact us if you have not received an expected refund.

5. EU AND UK STATUTORY CANCELLATION

For eligible online consumer purchases covered by EU or UK cancellation law, you may cancel without giving a reason by notifying us within 14 calendar days after you, or a person you nominate other than the carrier, receive the goods.

Where a single order is delivered in separate shipments, the statutory period generally runs from receipt of the last item. Any longer period required by applicable law remains available.

To cancel, send an unequivocal statement to our email or correspondence address. You may use the optional cancellation form below, but doing so is not compulsory.

Return the goods within 14 calendar days after communicating your cancellation. You do not need to wait for approval. If you have not received alternative instructions, you may use the default return address.

You may inspect the goods as necessary to establish their nature, characteristics and functioning. Original packaging is not an absolute requirement for statutory cancellation. Where permitted by law, you may be responsible for diminished value caused by handling beyond what was necessary.

For cancellation of an entire order, we refund the payments received, including the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery option selected by you are not refundable. For partial cancellations, delivery costs are refunded to the extent required by law.

We issue the refund without undue delay and within 14 calendar days after receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.

You pay the direct return costs only where this was properly disclosed before purchase and is permitted by law. We do not charge a cancellation or restocking fee.

6. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS

Contact spectra.mummy@use.startmail.com if your product arrives damaged, is incorrect, does not match its description or develops a fault.

Please describe the issue and provide reasonable proof of purchase. Where appropriate, we may request photographs, a short video or an inspection to assess the problem. An unboxing video is not required.

Contacting us promptly helps us resolve the issue, but failure to report a problem immediately does not automatically remove your legal rights.

Valid statutory claims are not subject to our unused-product or original-packaging conditions and are not automatically excluded after 90 days.

We will provide the repair, replacement, price reduction, refund or other remedy required by applicable law. Where required, we will arrange or pay for collection or return shipping, or reimburse reasonable necessary return costs already incurred. Please retain relevant receipts.

You do not need to place a new order to receive a statutory replacement or other legal remedy.

7. LEGAL GUARANTEES AND INTERNATIONAL CUSTOMERS

Our voluntary return policy supplements your mandatory consumer rights.

Spain:
For new goods covered by Spanish law, the seller is responsible for qualifying lack of conformity that becomes apparent within three years from delivery. The voluntary 90-day return period does not shorten this protection.

United Kingdom:
Where UK consumer law applies, qualifying faulty or misdescribed goods generally carry a 30-day short-term right to reject. Repair, replacement and other remedies may remain available afterwards under the applicable legal conditions.

Australia:
Where Australian Consumer Law applies, mandatory consumer guarantees cannot be excluded. For a major failure, you may choose a refund or replacement. Other failures must be remedied as required by law, and compensation for reasonably foreseeable loss or damage may also be available. These rights are not limited to 90 days or conditional on original packaging.

United States and other countries:
Applicable federal, state and local consumer rights remain unaffected. This policy does not disclaim mandatory implied warranties or impose a 90-day deadline on statutory claims.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted. Where mandatory law gives you more favourable rights, those rights prevail.

8. ORDER CANCELLATIONS AND EXCHANGES

If you wish to cancel before dispatch, contact us as soon as possible. If we can stop dispatch, we will cancel and refund the order.

If the order has already shipped, we will explain the applicable cancellation or return process. Dispatch does not remove statutory cancellation rights.

For a voluntary exchange, you may arrange an eligible return and place a separate order. This does not replace any statutory right to repair or replacement.

9. MISSING OR DELAYED DELIVERIES

If your order has not arrived, contact us so we can investigate and provide any remedy required by applicable law.

The return period does not begin before you receive the product. You will not be asked to return goods you have never received.

10. OPTIONAL STATUTORY CANCELLATION FORM

To: Monir Ibn Lafqih Makowska, trading as Spectra - Crawling Mummy
Email: spectra.mummy@use.startmail.com

I/We hereby notify you that I/we cancel the contract for the following goods:

Goods:
Order number, if available:
Ordered on:
Received on:
Consumer name:
Consumer address:
Date:
Signature, only if submitted on paper:

11. CONTACT

For returns, refunds, cancellations or product problems:

Spectra - Crawling Mummy
Monir Ibn Lafqih Makowska
Email: spectra.mummy@use.startmail.com
Telephone: +34 631 984 589
Website: https://www.rokumi.store