Shipping policy
SHIPPING POLICY
SPECTRA - CRAWLING MUMMY
1. SHIPPING DESTINATIONS
We offer international shipping to the destinations currently enabled at checkout.
Availability may vary depending on the delivery address, product and carrier coverage. If your destination is not available at checkout, please contact spectra.mummy@use.startmail.com before placing an order.
We do not guarantee delivery to every country, territory or address.
2. ORDER PROCESSING
Orders normally require 2–4 business days for processing before dispatch.
Processing includes order verification, preparation and packing. It is separate from the carrier’s transit time.
Business days generally exclude weekends and public holidays affecting our fulfilment operations.
If an issue prevents us from processing your order within the stated timeframe, we will contact you and explain the available options. Any legally required consent to a revised timeframe will be requested.
3. ESTIMATED DELIVERY TIMES
Our current indicative delivery times are:
GREAT BRITAIN
Processing: 2–4 business days.
Shipping after dispatch: 6–10 business days.
Estimated total: 8–14 business days.
UNITED STATES
Processing: 2–4 business days.
Shipping after dispatch: 6–12 business days.
Estimated total: 8–16 business days.
OTHER DESTINATIONS
Destination-specific delivery estimates will be provided before purchase. The estimates for Great Britain and the United States do not automatically apply to other countries or territories.
If no delivery estimate is available for your destination, please contact us before ordering.
These estimates are based on normal processing and transit conditions. They do not remove any agreed delivery deadline or mandatory rights relating to late delivery.
4. SHIPPING CHARGES
Applicable shipping charges are displayed at checkout before you submit your order.
Charges may vary according to the destination, order contents and delivery option selected.
If free shipping is offered, any eligibility conditions will be displayed with the offer.
We will not add shipping charges after purchase without your express agreement. If we cannot fulfil an order under the agreed conditions, we will contact you to arrange a lawful solution, including a refund where appropriate.
5. DISPATCH AND TRACKING
We will send a dispatch notification to the email address provided with your order.
Where tracking is available for the selected service, we will provide the tracking number or tracking link.
Tracking information may not update immediately after a label is created. A shipping label alone does not mean the carrier has physically received the parcel.
If tracking appears inactive or you need an update, contact spectra.mummy@use.startmail.com with your order number.
6. INTERNATIONAL SHIPPING AND CUSTOMS
Orders may be fulfilled through international logistics partners and may cross national borders before delivery.
Where import duties, taxes or clearance charges may be payable by you and are not collected by us, this will be disclosed before purchase, together with the amount where reasonably calculable.
We will not use this policy to impose undisclosed charges or transfer charges that we are legally responsible for paying.
Customs inspections may affect transit times. If a customs issue affects your shipment, contact us so we can help investigate.
Any delay or customs issue remains subject to your applicable cancellation, delivery and refund rights.
7. DELIVERY ADDRESSES AND CHANGES
Please provide a complete and accurate delivery address, including any apartment number, postcode and other information required by the carrier.
Check your address before submitting your order.
If you notice an error, contact us immediately at spectra.mummy@use.startmail.com. We will try to correct it, but changes may not be possible after dispatch.
If an address error attributable to you causes a failed delivery, we will explain the available options. Any reasonable additional redelivery charge will be disclosed before you agree to it.
We will not automatically retain your full payment because a delivery attempt failed.
8. FAILED DELIVERIES AND UNCOLLECTED PARCELS
Please follow any reasonable delivery or collection instructions provided by the carrier.
If a parcel is returned because delivery could not be completed or it was not collected, contact us to discuss redelivery or any applicable cancellation and refund options.
Any proposed additional charge will be explained before you agree to it and will apply only where permitted by law.
Refusing delivery or failing to collect a parcel does not necessarily communicate a cancellation request. To cancel, please notify us directly so we can handle your request correctly.
9. DELAYS AND TIME-SENSITIVE ORDERS
Delivery may be affected by severe weather, peak seasonal demand, customs checks, transport disruption or other events.
We will inform you of material delays we become aware of and take reasonable steps to resolve them.
If your order is needed for Halloween, Christmas or another specific date, please contact us before purchase. We do not promise arrival by an event date unless we expressly agree to that deadline.
If we cannot meet an agreed delivery deadline, your rights to require delivery, allow an additional reasonable period where appropriate, cancel or receive a refund remain unaffected.
Where applicable law requires us to offer a choice between accepting a delay and cancelling for a refund, we will do so. We will not treat silence as consent where express consent is required.
If no delivery period has been agreed, any mandatory statutory delivery deadline applies.
10. LOST PARCELS OR DELIVERY DISPUTES
If your parcel appears lost, has not arrived within the expected timeframe or is marked as delivered but you have not received it, contact us promptly.
Please check whether another household member or a person you authorised accepted the parcel and review any carrier delivery information.
We will investigate with the carrier. A tracking status showing “delivered” does not, by itself, prevent you from disputing receipt.
We remain your point of contact and will provide the remedy required by applicable law. You are not required to resolve the matter solely with the carrier.
You will not be asked to return goods you have never received.
11. DAMAGE, INCORRECT ITEMS OR MISSING CONTENTS
If your order arrives damaged, contains the wrong product or is missing an item, email spectra.mummy@use.startmail.com with your order number and a description of the issue.
Photographs of the product, packaging and shipping label can help us investigate where reasonably available. An unboxing video is not compulsory.
Please retain the packaging where practical while the issue is assessed. Missing original packaging does not automatically remove your legal rights.
Prompt reporting helps us resolve the problem, but this policy does not impose an immediate-reporting deadline that overrides statutory rights.
We will arrange the appropriate remedy and bear any costs that applicable law requires us to cover.
12. RESPONSIBILITY DURING DELIVERY
Risk of loss or damage remains with us until you, or a person you nominate other than the carrier, physically receive the goods.
A different rule may apply if you independently commission a carrier that we did not offer, but only to the extent permitted by applicable law.
Using a fulfilment partner or shipping carrier does not remove our legal responsibilities as the seller.
13. CANCELLATIONS AND RETURNS
Contact us as soon as possible if you wish to cancel before dispatch. If we can stop the shipment, we will cancel and refund the order.
If the order has already been dispatched, we will explain the applicable cancellation or return process. Dispatch does not remove statutory cancellation rights.
Our voluntary 90-day return period starts when you receive the product, not when you place the order or when it is dispatched.
Please refer to our Returns & Refunds Policy for return conditions, costs and refund arrangements.
14. YOUR LEGAL RIGHTS
This policy supplements your mandatory consumer rights.
Nothing in it excludes or limits rights relating to delivery, cancellation, refunds, faulty goods or compensation that cannot lawfully be excluded or limited.
The delivery conditions agreed when you purchase remain applicable to your order. Later changes to this policy do not retrospectively reduce your rights.
15. CONTACT
For shipping questions or delivery problems, please contact:
Spectra - Crawling Mummy
Seller: Monir Ibn Lafqih Makowska
Email: spectra.mummy@use.startmail.com
Telephone: +34 631 984 589
Website: https://www.rokumi.store